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Web-Based Customer Support

Published 06/14/2012 and rated Ratingstars4 4 out of 5 stars
by Adam Brown
What can you use the app for?

You can use the app to easily manager your company's customer support functions. You can then use the app to handle multiple customer support queries or requests. Ticksy lets you monitor response times, include multiple users and keeps your customer support status always up to date for all users. You can also use features that allow you to resolve specific customer support queries and then turn them into part of a FAQ to answer potential similar questions in the future.

Ticksy screenshot
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What is the history and popularity of the app?

Ticksy was launched in 2012, partly to target companies on the Envato Marketplaces. Initial marketing efforts of the app were focused on Envato users specifically because Ticksy allows these users to integrate some of their info from Evato directly into their profiles on Ticksy. The app received scattered media coverage after launching but most of it was very positive. The app also received a 10/10 review from Envato's Appstorm.

What are the differences to other apps?

The most significant difference between Ticksy and other web-based customer support apps is the simplicity of Ticksy. The simplicity requires the app to sacrifice some of the options of much more complex apps but it makes it great for small, agile businesses. A user can be handling customer support issues literally from moments after registering for the 15-day free trial. The cost of $5 per month per user also makes it easily affordable for small businesses.

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How does the web app look and feel to use?

Once you finish the quick process of registering for a 15-day free trial, you are taken to a screen where you can immediately start using the app. The screen is very clean and sparse. At the start you only have two boxes to choose from or fill in. First, you should update your personal or company profile by clicking the appropriate check on the upper right hand corner of the dashboard. Then start by adding your products to your company list of products or by integrating your products from the Evato marketplace. From there, the app takes you step by step through the whole process of raising and resolving tickets.

How does the registration process work?

To register for Ticksy, simply click the Free Trial button at the top right side of the app's main page. This will take you to a form where you must fill in your e-mail, user name, business name and then choose a domain name and a password.

What does it cost to use the application?

The app comes with a free 15-day trial. After that, it charges the uniform price of $5 per month per user.

Who would you recommend the application to?

The application is ideal for small companies with limited customer support needs. It allows them to manage customer support needs flexibly and quickly from a subdomain and requires only a very short learning curve. Bigger businesses with more specialized or more exhaustive customer support needs may find the app a bit too simple. However, the simplicity is precisely what makes it great for smaller, more agile businesses.

  • Customize for your brand.
  • Integrates easily with Envato.
  • Save time on customer support.
  • Intuitive dashboard.
  • Easy resolution of multiple tickets.
  • Track average speeds of ticket resolution.

Ticksy video

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Ticksy pricing

Cheapest plan (per month) : $5.00
(per user)
Most expensive plan (per month) : $5.00
(per user)




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